These Terms of Service (“Terms”) govern your access to and use of the Access Floor Portal (the “Portal”) and the engineering services provided through it by R&M Engineering Consultants, LLC (“R&M Engineering,” “we,” “us,” or “our”). By creating an account, submitting a request, or paying for a deliverable, you agree to be bound by these Terms.
Services
We offer the following professional engineering services through the Portal:
- Access Floor Recommendation ($25) — a PE-reviewed written recommendation and code-compliance check for a standard access-floor application.
- Full Calculation Package ($650) — a complete PE-stamped structural calculation package for the access-floor system described in your request.
- Custom System (Time & Materials) — custom engineering for complex systems, equipment-attached projects, or other scopes that fall outside the standard packages. Billed on a time-and-materials basis with a stated minimum.
All deliverables are prepared by, or under the supervision of, a Professional Engineer licensed in the state in which the deliverable is to be used. We will only stamp deliverables for jurisdictions in which we are licensed; if you select a state in which we are not licensed, you may request that we pursue licensure on a separate timeline through our Contact Us form.
Eligibility and Accounts
The Portal is intended for use by professionals and businesses. By registering you represent that you are at least 18 years old and that you are submitting requests on behalf of yourself or a legal entity you are authorized to bind. You are responsible for keeping your password confidential and for all activity that occurs under your account.
Your Responsibilities
You agree to provide accurate, complete project information including geometry, loads, seismic parameters, manufacturer and product selections, equipment, and code edition. Our deliverables are based on the information you provide; inaccurate or incomplete inputs may result in deliverables that are not suitable for your actual conditions. You are responsible for verifying that any data we supply by reference (for example, USGS-derived seismic values) is current and applicable to your site.
Pricing, Payment, and Refunds
Fees for standard packages are shown on the Portal at the time you submit your request. Payment is collected at the time of submission through Stripe.
Refunds. You may request a full refund at any time while your request remains in the “Pending” status (that is, before our engineers have begun review). Once your request advances to “In Review” or beyond, fees are non-refundable because work has begun. For Custom System engagements billed on a time-and-materials basis, you authorize us to bill the stated minimum at submission and to invoice additional time and materials as the work progresses; the minimum is non-refundable once review begins.
To request a refund, contact us at engineering@rmstructural.com.
Deliverable Use and Intellectual Property
You retain ownership of the project information you submit. Upon full payment, we grant you a non-exclusive, non-transferable license to use the deliverables we produce for the specific project identified in your request. Deliverables may not be reused on other projects, modified, or re-stamped without our prior written consent. All R&M Engineering methods, templates, calculation tools, and software used to prepare the deliverables remain our property.
Professional Engineering Disclaimer
Our deliverables are professional engineering documents prepared in accordance with applicable codes and the inputs you provide. Code editions, jurisdictional amendments, and site conditions vary; you are responsible for confirming with the authority having jurisdiction that the code edition and parameters reflected in the deliverable apply to your project. R&M Engineering is not responsible for construction means and methods, contractor workmanship, or for changes to the project made after the deliverable is issued.
Prohibited Use
You agree not to:
- Misrepresent your identity, authority, or project information.
- Use the Portal to access another user’s account, requests, or files.
- Attempt to disrupt, probe, or compromise the security or availability of the Portal.
- Use any deliverable on a project other than the one identified in your request without our prior written consent.
- Re-stamp, alter, or remove R&M Engineering markings from any deliverable.
Termination
You may stop using the Portal at any time. We may suspend or terminate your account if you violate these Terms, if your use creates legal or security risk, or if continued service becomes commercially impracticable. Termination does not affect rights or obligations that by their nature should survive (including payment obligations, license terms, disclaimers, and limitation of liability).
Disclaimers
Except for the express professional-engineering standard of care set forth in these Terms, the Portal and all deliverables are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, R&M Engineering disclaims all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
To the maximum extent permitted by law, R&M Engineering’s total liability arising out of or relating to a deliverable or your use of the Portal will not exceed the fees you paid us for the specific deliverable giving rise to the claim. In no event will we be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or business interruption, even if advised of the possibility of such damages. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud or willful misconduct.
Indemnification
You agree to defend, indemnify, and hold harmless R&M Engineering and its principals, employees, and agents from any third-party claim arising from your inaccurate or unauthorized inputs, your use of a deliverable outside the scope of the license granted in these Terms, or your violation of these Terms.
Governing Law and Venue
These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles. The exclusive venue for any dispute arising out of or relating to these Terms or the Portal will be the state and federal courts located in Salt Lake County, Utah, and you consent to personal jurisdiction in those courts.
Changes to These Terms
We may update these Terms from time to time. When we do, we will update the “Effective” date above. Material changes will be communicated by email or through the Portal. Your continued use of the Portal after a change becomes effective constitutes acceptance of the updated Terms.
Contact
Questions about these Terms can be sent to engineering@rmstructural.com, or by mail to R&M Engineering Consultants, LLC, Salt Lake City, Utah.